Booking instructions

Serbia Tours International has introduced new online booking system which enables our online visitors to easily book and buy their tickets. In this document, we will show you how easy is to book your tickets.

Ticket types

Our system enables you to buy two types of tickets: one-way tickets and return tickets.

Booking process

Our booking process is composed of few simple steps:

  1. Setting up dates and locations
  2. Selecting appropriate tickets
  3. Booking information
  4. Optional - online payment
  5. End of purchase

Setting up dates and locations

The first step during your booking process is availability check for your tickets. After you select starting point and destination, you need to select a date when you wish to depart and, in the case of a return ticket, a date when you wish to travel back. The calendar will show you available dates with darker font color.

When you are satisfied with your choice, press "Check availability" button.

Please note: Serbia Tours International performs only international passenger transport. If you select starting point and destination that are both within the same country, our system will notify you that there are no tickets available for that journey.

Selecting appropriate tickets

Based on your selection on the main screen, "Tickets" screen will show you possible travel options.

Legend:

  1. Departure with starting point and destination
  2. Name of the bus line
  3. Click on questiom mark icon provides list of all bus stops for this line
  4. Available ticket types based on passenger age. Please select all appropriate ticket types for all passengers you are making this reservation.
  5. Total price
  6. Checkout button

Booking information

After you select appropriate tickets, you need to fill in your personal details. This screen is split into two main parts:

  1. Booking details
  2. Personal details

Booking details

Your choice from previous two screens is summed up in the upper part of the screen.

Personal details

You need to fill in a form on this screen with your information. All fields marked with red asterisk are required.

After you fill in all of your information, our system will ask you to check once again if you have entered everything correctly.

Payment options

At the moment, we offer three payment options:

  1. Cash
  2. Wire transfer
  3. Credit card payment

If you have selected cash as your payment option, our staff will contact you to confirm your order. After successful confirmation, you will pay your ticket after you board our bus.

Wire transfer is an appropriate choice for companies. If you chose this option, please note that your purchase must be completed at least four days before a journey.

The best way to book and buy your ticket is by paying for it with your credit card. Our payment gateway is provided by Banca Intesa Serbia, which guarantees the safety of your transactions. At the moment we accept only Master Card, Maestro and Visa cards. After you select this option, you will be redirected to Banca Intesa payment gateway where you will complete your transaction.

Payment problems?

If you have experienced payment problems with our system, please check the following:

  • Is your card approved for Internet transactions?
  • Do you have enough funds on your account?
  • Are you using cards supported by our system - Master Card, Maestro or Visa?
  • If your card requires additional online verification, please check if you have completed that procedure in a way your bank has provided.

If you have answered YES to all of these cases and transaction is still denied, please take a moment to send us an e-mail with a description of your problem, time and date of your attempted transaction. Our staff will help you to complete your booking, while your information will help us to correct the issue with our system.

Successful checkout

After you complete your booking/purchase, our system will send you an email with additional information.

If you have just booked your ticket, without payment, our staff will contact you to confirm your ticket. In the case that you cannot be reached at provided phone number or email, your booking will be canceled.

We wish you a pleasant journey!